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Check How We Handle Your Account and Data

We keep this page updated so you always know where you stand with dana77 — what data we hold, how we use cookies, how your account information stays secure, and who to reach when you need a change.

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dana77 Check How We Handle Your Account and Data
POLICY CONTACT PATHS

Open a Channel When You Need Policy Help

If something in this policy concerns you or you want to exercise a data right, reach us directly. We handle policy requests with the same speed you expect from a DANA deposit — no bouncing between departments, no form letters. Players in Surabaya or anywhere else across eligible regions get the same access to our policy support team.

Team online

Live Chat

Tap the chat icon inside your account dashboard. Our team handles data-access requests, account-deletion queries and cookie preference changes through this channel. Expect a human reply, not a bot loop — state your request clearly and we move on it.

Email

Send policy-related questions to the address shown in your account settings. Include your registered e-wallet type — DANA, OVO or GoPay — so we can locate your record quickly. We aim to acknowledge within one business day and resolve shortly after.

Account Settings Panel

Inside your profile you can review stored data, update contact details, toggle cookie preferences and request a full data export. Changes you make here apply immediately to future sessions and any subsequent transactions processed through your linked e-wallet.

HOW WE PROTECT YOU

Explore How dana77 Handles Data and Access

Every layer of our operation — from the moment you open your browser to the second your GoPay withdrawal clears — runs through protocols designed to keep your information intact. Below is a breakdown of how we treat six core areas of your legal relationship with us.

Data Collection Scope We collect only what we need: your e-wallet ID, device type, IP address and session timestamps. No biometric data, no social-media scraping. If you fund via DANA, we store only the transaction reference — never your full wallet credentials or PIN.
Cookie Handling Session cookies keep you logged in; analytics cookies help us understand page performance. You can disable non-essential cookies through your browser settings at any time without losing account access — only your preference memory resets on the next visit.
Account Security Every login triggers an OTP sent to your registered phone number. If you switch devices or clear your browser, you verify again. Withdrawal requests go through a secondary confirmation step tied to your OVO or GoPay account to prevent unauthorised payouts.
Data Retention Period Active accounts retain data for the life of the account. Once you request deletion, we remove personal identifiers within a reasonable timeframe, keeping only anonymised transaction logs where local law requires us to hold financial records.
Who to Contact For any data-related request — access, correction, deletion or portability — use live chat or the email channel listed in your account panel. Identify yourself with your registered e-wallet type so we can locate and verify your record without unnecessary delays.
How to Request Changes Open your account settings panel, navigate to the privacy section, and submit your request through the form provided. Alternatively, message our support with the subject line referencing your data request type. We confirm receipt and outline the next steps promptly.

Get Answers to Common Policy Questions

We compiled the questions our support team receives most about data, cookies, account access and your legal rights on dana77. If your question is not here, open a live chat — the team can address policy specifics tied to your account in real time.

We store your registered phone number, e-wallet identifier (DANA, OVO or GoPay), device fingerprint and session timestamps. We do not collect biometric data or scrape external platforms. All stored data is tied to your account and used solely for verification and transaction processing.

Yes. Open your account settings, go to the privacy section and submit a data-export request. Alternatively, contact support via live chat with your registered e-wallet type for verification. We compile and deliver your data file within a reasonable processing window.

Submit a deletion request through the account settings panel or via live chat. After identity verification through your linked OVO, DANA or GoPay record, we remove personal identifiers. Anonymised financial logs may be retained where local law mandates record-keeping.

We use session cookies for login persistence and analytics cookies for page-performance measurement. You can disable non-essential cookies in your browser settings at any time. Doing so will not lock you out — it only resets remembered preferences like language or layout choices.

No. Your wallet PIN is entered only within the respective e-wallet app during deposit or withdrawal confirmation. We receive a transaction reference and status — never your credentials. The PIN stays between you and your e-wallet provider at all times.

Only authorised support and compliance personnel access your record, and only when processing a request you initiate or when investigating suspicious activity. Access is logged. No marketing team or third-party partner sees your full personal details without explicit need.

Payment processors receive the minimum information required to complete a DANA, OVO or GoPay transaction. Analytics providers receive anonymised usage data. We do not sell or rent your personal information to advertisers, affiliates or any external entity for their own purposes.

If we make material changes we notify you via the email or phone number linked to your account before the change takes effect. You can review the updated policy and, if you disagree, request account deletion before the new terms apply to your data.

Access to dana77 depends on local law and is available where local law permits. Your legal rights under this policy — data access, correction, deletion — apply regardless of region as long as your account remains active and verifiable through your registered e-wallet.

Contact live chat immediately and reference a potential security issue. Our team will freeze outbound transactions, verify your identity through your linked GoPay, OVO or DANA record, reset your session tokens and walk you through securing your account from a fresh device.

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